Shipping and payments
1How can I pay?
You can pay via bank transfer, Satispay, virtual POS and, if you come to visit us, you can also pay by credit card and debit card or in cash.
2How can I give you my rolls?
You can bring the material to be developed and/or scanned directly to our lab during opening hours, or you can ship everything to us, all you need is to print the shipping form, fill it in and insert it inside the package you will send us.
The address to send to can be found on the form itself. You can find more informations about how to ship clicking HERE
The address to send to can be found on the form itself. You can find more informations about how to ship clicking HERE
3Do you offer an express service?
You can find the standard delivery times for the different types of processes on our shipping form. If you require an express service, please contact us to agree on the best method to meet your needs.
4You can find the standard delivery times for the different types of work on our form. If you need a faster service, please contact us to agree on the best method to meet your needs.
The scans will be sent via the MyAirBridge site, each roll will correspond to a folder named according to the roll tag.
The scans will be sent via the MyAirBridge site, each roll will correspond to a folder named according to the roll tag.
Development
1What do you mean with Push and Pull?
Push means underexposing a film, for example exposing a 400 ISO as if it were a 1600 ISO, and then compensating during the development phase. In this case, having underexposed by 2 stops we are talking about a push of +2.
Pull means the exact opposite, that is, overexposing a film, for example exposing a 400 ISO as if it were a 100 ISO, and then compensating in the development phase. In this case, having overexposed by 2 stops we are talking about a pull of -2.
Pull means the exact opposite, that is, overexposing a film, for example exposing a 400 ISO as if it were a 100 ISO, and then compensating in the development phase. In this case, having overexposed by 2 stops we are talking about a pull of -2.
2What's cross-process?
This term (sometimes abbreviated to x-process) refers to the technique that involves developing films in processes not designed for that particular type of film.
It is therefore possible to develop films created as slides (E6 development) in black and white or color negative development (C41), however it is not possible to develop black and white films in color chemistry (C41 and E6).
This leads to often unpredictable and sometimes surprising results.
It is therefore possible to develop films created as slides (E6 development) in black and white or color negative development (C41), however it is not possible to develop black and white films in color chemistry (C41 and E6).
This leads to often unpredictable and sometimes surprising results.
3Do you cut processed film rolls?
We cut the negatives and insert them into special plastic sleeves which do not scratch the negatives and keep them flat and protected from dust and humidity. Along with the plastic sleeves we always supply archival glassine sleeves where we highly recommend moving the films, to best preserve them for a long time in a ring binder.
If you wish your negatives not to be cut please let us know upon delivery, however remember that uncut negatives risk scratching and warping.
If you wish your negatives not to be cut please let us know upon delivery, however remember that uncut negatives risk scratching and warping.
4How to have back my rolls?
You can collect your negatives directly here in our lab up to 12 months from delivery, or you can decide to get the films back by post or courier after we have processed them according to your requests.
Alternatively, we will store them, guaranteeing you up to 12 months of storage, after which we will no longer guarantee their availability.
This way you can decide to accumulate here some films and then have them back together in only one shipping.
Scan
1How will I get my files?
We will send you your scans via the MyAirBridge service. You will receive the download link via email to the address you provide to us when you place your order.
The scans will remain available, from the upload date, for 15 days, try to download them in time!
The scans will remain available, from the upload date, for 15 days, try to download them in time!
2Qual è il servizio di scansione più adatto a me?
We have several scanners available, HERE you can get an idea of the different solutions we offer.
As a general rule, we recommend using Fuji for images that will be kept as memories, published online or printed in small print; we recommend using the Penguins or our drum scanner instead for images that will be used for books, exhibitions or that will be FineArt printed.
If you have doubts about which solution is right for you, contact us and we will be able to advise you best!
As a general rule, we recommend using Fuji for images that will be kept as memories, published online or printed in small print; we recommend using the Penguins or our drum scanner instead for images that will be used for books, exhibitions or that will be FineArt printed.
If you have doubts about which solution is right for you, contact us and we will be able to advise you best!
3Color depth: what's the difference between 8 and 16 bits?
Colors in digital images are represented using three primary colors: red (R), green (G), and blue (B). The presence of the three colors together generates white, the absence of each color black and the various combinations all the other colors of the palette.
The color depth expressed in bits indicates how many levels it is possible to obtain for each of these three colours, a higher value implies more levels and more possible combinations which therefore give life to more colours!
> An 8-bit scan allows you to reproduce up to 224 colors and therefore 16 million colors, while a 16-bit scan can represent 248 colors that your calculator tells you will confirm to be a huge number and very difficult to read!
Having a higher depth allows you to have a greater dynamic range, much softer and more pleasant shades and allows you to preserve both the most intense highlights and the darkest shadows, guaranteeing you enormous versatility and great editing possibilities in post production (and if desired carry out a high quality print, this freedom is a real godsend!)
The color depth expressed in bits indicates how many levels it is possible to obtain for each of these three colours, a higher value implies more levels and more possible combinations which therefore give life to more colours!
> An 8-bit scan allows you to reproduce up to 224 colors and therefore 16 million colors, while a 16-bit scan can represent 248 colors that your calculator tells you will confirm to be a huge number and very difficult to read!
Having a higher depth allows you to have a greater dynamic range, much softer and more pleasant shades and allows you to preserve both the most intense highlights and the darkest shadows, guaranteeing you enormous versatility and great editing possibilities in post production (and if desired carry out a high quality print, this freedom is a real godsend!)
4What's the difference between JPEG and TIFF?
JPEG (or JPG) files are compressed files on which an algorithm removes information considered useless to the human eye. Our JPEG files are however very high quality files, they are usually able to satisfy most of our customers' needs, from publishing on social media, on websites to small and medium prints. You will receive files in JPG format, as well as TIFF format (with the exception of the size S), if you choose to scan your films with the Fuji SP3000.
TIFF files on the other hand are much heavier files and compressed without loss of information, in which the image is not compromised in the slightest. You will receive the files in this format regardless of the scanning service you choose (with the exception of the size S).
TIFF files on the other hand are much heavier files and compressed without loss of information, in which the image is not compromised in the slightest. You will receive the files in this format regardless of the scanning service you choose (with the exception of the size S).
5What resolution (scan size) best fits my needings?
This depends a lot on your needs and expectations: the higher the resolution, the greater the detail and consequently you will be able to make larger prints or more detailed crops of your scans.
If your intent is to publish photos on the web or make small high-quality prints, M resolution is usually more than sufficient, while King resolution is more suitable for make heavy cuts or prints of medium and large dimensions.
If your intent is to publish photos on the web or make small high-quality prints, M resolution is usually more than sufficient, while King resolution is more suitable for make heavy cuts or prints of medium and large dimensions.
6What is a drum scanner?
It is a very particular scanner that allows you to obtain very high resolutions and enormous color depth (and dynamic range), to be used it requires very specific materials, experience and manual work that requires a lot of time.
It is ideal for having maximum control over your scan, especially in anticipation of very high quality prints.
We will provide you with the TIFF format file made up of the most; levels, the first will be the original scan, followed by correction curves that you can always modify or eliminate, having complete freedom in the post-production phase.
Following scanning, the film will be cleaned again and placed back in its original packaging.
It is ideal for having maximum control over your scan, especially in anticipation of very high quality prints.
We will provide you with the TIFF format file made up of the most; levels, the first will be the original scan, followed by correction curves that you can always modify or eliminate, having complete freedom in the post-production phase.
Following scanning, the film will be cleaned again and placed back in its original packaging.